If you have experienced the issue of a caller ID displaying incorrect information on your number or a business number this guide will help you.
This issue can arise from a number of reasons, such as incorrect Google My Business info to a phone carrier provider scraping contact info. Let’s follow the below steps in order to resolve the issue and ensure that it doesn’t happen again.
- Go to any internet browser
- Search for https://hiyahelp.zendesk.com/
- Click Submit a request in the top right hand corner
- In the “Please choose your issue below” dropdown, select “There is a problem with the information shown for a phone number”
- Fill in your personal/businesses details as necessary.
When your caller ID is incorrect, its should be a major red flag that your business information online is fundamentally flawed. You’ve only just experienced the issue first hand, but if its lead to this then you’re customers have already had problems with finding and contacting you.
If you’ve experienced this issue, it’s high time to get an SEO audit and rectify your online presence.
